Work Arrangement: Hybrid
Work Type: Full Time
Salary: $99,784 - $112,571 + 15.4% superannuation
About the Commission
The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services.
We protect and enhance the safety, health, wellbeing and quality of life of older people accessing aged care, including dealing with complaints and feedback about the care they receive.
We aim to build confidence and trust in aged care by promoting best practice and a culture of safety and quality in the sector, and we hold providers to account if they don’t meet expected standards of care.
We work with providers, workers and older people, and their families and supporters, to ensure that older people’s rights are upheld.
We have a variety of interesting job opportunities available in capital cities around Australia.
About our Team
The Provider Registrations team play a critical role in delivering the Commission’s responsibilities under the new aged care regulatory model, which commences with the Aged Care Act 2024 by ensuring only suitable entities are registered to deliver aged care services in Australia. They manage the entire registration lifecycle, including new applications initial registrations, renewals, registration variation, provider-initiated suspension and revocation service changes, and oversee the approval of residential care homes.
Through a risk-based, evidence-informed approach, the team upholds public confidence, protects older Australians, and promotes high standards across the sector in line with the Commission’s Regulatory Strategy.
What you’ll do
Reporting to the Assistant Director, as a Senior Assessor you will have responsibility for managing a varied and complex workload, providing leadership and guidance to junior team members and ensuring high-quality assessments in accordance with the Aged Care Act 2024.
In this role you will provide support to the Executive team, will have staff management responsibilities and will proactively contribute to strategic initiatives to achieve organisational objectives.
Position duties include, but are not limited to:
- Provide strong leadership, coaching, and mentoring to your team. Facilitate knowledge transfer and foster a collaborative learning environment that encourages professional growth and high performance.
- Analyse complex information to identify risks, make informed assessments, and ensure compliance with the Aged Care Act 2024 and other relevant legal frameworks. Support decision-making by providing sound, evidence-based recommendations.
- Using case management systems to accurately document and track assessment progress you will prepare comprehensive assessments, risk analyses, and other documentation while ensuring alignment with updated legislation and principles.
- Oversee an allocated workload, prioritising tasks to ensure completion within deadlines while maintaining quality. Use case management systems to effectively manage case progress and ensure deadlines and performance standards are met.
- Allocate or assist with the allocation of work to your team and monitor work on hand to ensure outcomes are delivered within legislated and administrative timeframes.
- Contribute to the continuous improvement of assessment processes and guidance materials, identifying opportunities to enhance compliance and efficiency in line with aged care reforms.
- Maintain clear, consistent, and professional communication with applicants, aged care entities, internal stakeholders, other government departments, and members of the public, ensuring that messaging aligns with regulatory requirements and promotes understanding regarding obligations under the Aged Care Act 2024 and related legislation.
- Work collaboratively across business areas and represent the section by contributing to the development of frameworks, strategies, policies, and procedures. Report progress to the Director and/or Assistant Director.
- Actively pursue professional development to stay informed on sectoral changes, adapting knowledge and skills in response to ongoing changes in the aged care sector.
- Perform other duties and tasks to support team goals and organisational needs, adapting to the regulatory environment’s evolving demands.
Position Details
- Salary offered will be between $99,784 - $112,571 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
- Roles are offered on an Ongoing/Non-Ongoing basis, with Non-Ongoing roles offered for an initial period of up to 12 months, with the possibility of one extension up to an additional 12 months.
- Applications close on Sunday, 12 July 2026 at 11:30pm AEST.
- Applications are to be submitted via the Aged Care Quality and Safety Commission Careers page.
- Refer to our guidelines for candidate use of Artificial Intelligence (AI) throughout the recruitment process.