Locations: Canberra, Melbourne, Sydney
Work Type: Full Time
Salary: $101,303 - $115,406 plus 15.4% superannuation
About the opportunity
AUSTRAC is the Australian Government’s financial intelligence unit and anti-money laundering and counter-terrorism financing regulator. With government and industry partners, we use financial intelligence and regulation to:
- Prevent criminal abuse of the financial sector;
- Help business, government and law enforcement partners detect, deter and disrupt money laundering, terrorism financing and other serious crimes;
- Build and maintain trust and integrity in Australia’s financial system. Every day our people use their intellect, skills, initiative and the latest technologies to protect our country, economy and community.
We're seeking an APS6 Specialist, Service Design to support this growth, by delivering digital projects in collaboration with internal and external stakeholders, or the Program & Capability, Strategic Design and Insights team while focusing on uplifting capability of service design across the organisation and providing services outside of digital projects. If you're dedicated to improving organisational effectiveness to meet current and future needs, this is your opportunity to make a difference.
Key Duties
The APS6 Specialist, Service Design under direction, will:
- Support the implementation and transition of new or improved services by contributing to process design, documentation, and user engagement activities.
- Translate complex content and analysis into meaningful insights, whilst solving design problems related to service delivery.
- Develop service blueprints, journey maps, reports and other artefacts to communicate service improvements aligned to AUSTRAC strategic outcomes.
- Build relationships and driving collaboration and cooperation with staff, peers, partners and end users to gather insights to design, review, and improve services.
- Work with business areas, internal and external stakeholders to support the design of an end-to-end journey of services.
- Apply research methods to understand user needs, and customer behaviours, translating these insights into service design recommendations.
- Review and assist the drafting of the business improvements proposals and contribute to the development, facilitation, coordination and communication of initiatives for the agency.
For more information about the role and the capabilities we're looking for, please refer to the Candidate Pack in the AUSTRAC Careers Page.
Eligibility
To be eligible for this role you:
- Must be an Australian Citizen at the time you apply.
- Wil need to undertake AUSTRAC's pre-engagement checks.
- Will need to obtain and maintain an ongoing Baseline Clearance.
Affirmative Measures
This vacancy is being advertised concurrently under a general and an affirmative measure indigenous and affirmative measure disability.
Why AUSTRAC?
Flexible, hybrid work environment: We are committed to providing flexibility in working arrangements to recognise the importance of balancing work commitments with family, caring and other personal commitments of employees outside of work. AUSTRAC currently operates under a hybrid work arrangement.
Diversity and Inclusion: Our core values of diversity, inclusion, and integrity drive everything we do. We actively encourage applications from Indigenous Australians, people with disabilities, LGBTQIA+ individuals, people with diverse linguistic and cultural backgrounds, and those of mature age. We recognise that united behaviours and mindsets will support our agency today and guide us into the future.
Employer of Choice: We have a strong reputation as an Employer of Choice, renowned for our exceptional work culture and outstanding employee census results which highlight our dedication to creating a positive and engaging environment.
Closing Date
Applications close at 11:30 pm on 5th May 2025.
For enquiries, please contact: recruitment@austrac.gov.au
With supportive benefits and culture, we offer a challenging and rewarding career where you can make a real impact. A career at AUSTRAC will open the door to a vast range of future opportunities domestically and internationally.
For more information about AUSTRAC: https://www.austrac.gov.au/
Come and join the fight against financial crime!