About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.
As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.
It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.
More information about the role, vision and people of the Aged Care Quality and Safety Commission can be found on our website.
The opportunity
The Commission recognises Aboriginal and Torres Strait Islander staff are a key element in the design of our cultural learning and engagement strategies and enables the Commission to actively work towards reconciliation through employment and carer pathways.
We have six identified positions across various sections, and we welcome interest from professionals who can bring expertise in a range of areas such as:
- Report writing
- Administration
- Complaint handling
- Project management
- Policy and data analysis
- Design, development and delivery of Communications products and activities to a wide range of audiences
About the positions
APS5 Quality Assessor – Audit
The Quality Assessor – Audit will undertake site audits and quality reviews to aged care services, engage with providers to collect information and evidence, follow lines of enquiry and conduct interviews with staff and older people as required.
APS5 Complaints Officer
The purpose of this position is to resolve complaints about aged care providers using a range of techniques including desk-based investigation, conciliation or service provider resolution. Complaints officers are responsible for making positive improvements for people receiving aged care, their representatives and service providers. For more details, please refer to the candidate guide
APS5 Policy Officer
The Policy Officer provides administrative and policy support to operational areas for the regulatory functions of the Commission with a focus on ensuring best practice, quality assurance and continuous improvement in decision making processes.
APS6 Senior Complaints Officer
Senior Complaints officers use a range of techniques to resolve complaints about aged care providers. This includes undertaking desk-based investigations, conciliation, service provider resolution or site visits. Senior Complaints Officers analyse and interpret information to identify, assess, escalate and manage risks. The role is primarily conducted from the office and occasionally site visits are required.
APS6 Senior Communications Officer – Internal Communications
Working within a team of communications professionals, the successful candidate will be responsible for the development, delivery and evaluation of wide-ranging communications strategies and producing quality content tailored for stakeholders across the Commission.
APS6 Senior Information Officer
Senior Information Officers are required to work collaboratively to provide timely and accurate data, information, analysis, intelligence and reporting to support the strategic purpose of the Commission.
Position Details
- Salary offered will be between $83,048 to $104,883 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
- Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
- Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies. Future non-ongoing opportunities will be offered for an initial specified term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
The filling of this vacancy is intended to constitute an affirmative measure under section 8(1) of the 'Racial Discrimination Act 1975'. This vacancy is only available to Aboriginal and/or Torres Strait people.
Applications close on Sunday 1 December 2024 at 11:30PM (AEDT).
Further information on Indigenous and Torres Strait Islander careers with the Aged Care Quality and Safety Commission can be found on our website.
Applications are to be submitted via the Aged Care Quality and Safety Commission Careers page.