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About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life. 

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement. 

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au 

About the Team

About the Enterprise Portfolio Management Office (EPMO)

The purpose of the EPMO is to ensure that positive intentions are guided by disciplined program, project and change governance, resulting in the realisation of benefits in line with the Commission’s strategic objectives.

The EPMO is comprised of three function and service areas: 

1. Governance and Tools,
2. Implementation,
3. QA, Audit and Analysis. 

The functions and services provided by the three areas are as follows: 

Governance + Tools: 

Development and maintenance of Program, Project and Change Governance and Management templates, frameworks, artefacts, tools, reporting and forums.

Implementation:

Enable implementation including: provision of advisory and support services and capability uplift for enterprise-wide use of Program, Project and Change Governance and Management templates, frameworks, artefacts, tools, reporting and forums; provision of implementation resources, including Program/Project Managers, Project Coordinators, Change Managers and Change Analysts (in hub n spoke model).

QA, Audit + Analysis:

The provision of QA and audit services and data analysis to ensure program, project and change data quality and integrity and to interpret and present data to inform enterprise-wide decision-making, prioritisation, risk and change management and benefits realisation. 

About the Role

The role of the Project Manager is to support the ACQSC by managing Budget Measure, and other complex projects for 2024 and beyond, to meet the needs of the Commission as a regulator of aged care. 

This role requires experience working in an Enterprise Project Management Office (EPMO), bringing onboard a combination of technical, financial, managerial, and interpersonal skills. 

The Project Manager will need to keep abreast of the changes and updates in a regulatory landscape and their impact on the project/s. 

The Project Manager will have a good understanding of working in a regulatory environment, the current and emerging trends, policies, and best practices in their field. They must provide a sound understanding of regulatory guidance and advice to the project team and other stakeholders to support the development and implementation of regulatory strategies and plans.

The Project Manager will use a standard suite of project support documentation, adhere to the project governance framework, and utilise the enterprise-wide Portfolio and Project Management (PPM) Tool application.

Position Duties

• Apply the Commission’s Project Governance Framework incorporating change management planning and use of the Portfolio and Project (PPM) Tool.
• Plan, organise, execute, and control complex projects and can manage the project scope, budget, quality, and risks.
• Maintain project assurance via a dedicated Project Board and Steering Committee.
• Manage project progress, ensuring projects meet deadlines.
• Oversee all incoming and outgoing project documentation in accordance with Commission records management processes.
• Record and track against Risks and Issues by using the appropriate methods and escalation process when your project is tracking ‘At Risk’ or ‘Red’.
• Design and manage the risk mitigation plan.
• Report regularly on project status for the Executive Leadership Group (ELG).
• Manage and coordinate staff and internal resources as required, including support from Project Coordinator/s.
• Establish and manage strong relationships with both internal and external stakeholders.
• Procure services, contractors and consultancy as required including tender processes and contract management.
• A can-do attitude and willingness to improve project and program management processes and the overall approach linking with EPMO.
• Ability to communicate and anticipate risks and obstacles while adapting to the changing regulatory environment.

Position Eligibility Requirements (Selection Criteria):

To be successful in this role you will need to demonstrate the following:

• To be eligible for engagement candidates must be an Australian citizen at the time an offer is made.
• Show satisfactory completion of a criminal history check.
• Provide evidence of identity.
• Commit to working in the office at least three days per week; the Commission’s agile working offer is an opportunity to staff to work a 60/40 split between being in the office and working from home.
• Recognised formal project management qualifications-PRINCE2/PMBOK/PMP/Managing Successful Programs (MSP) and/or equivalent. 
• The ability to write clear, concise, and accurate project management documents and reports.
• Effective problem-solving skills are important to identify, analyse, and resolve challenges that may arise during the project.
• Experience in a similar project support role (preferably worked in an EPMO environment).
• Coordinating meetings, committees and working groups including production of agendas, minutes and managing records.
• Strong written and oral communication skills demonstrated organisation skills and attention to detail.
• Development and maintenance of stakeholder relationships.
• Flexibility to work on multiple projects and priorities creating and managing integrated project schedules that align dependencies and deliverables, track progress and minimise risk.
• Experience as a team player able to work with minimum supervision in a fast-paced environment and willing to help.
• Administration of SharePoint/MS Teams.
• Experience with Microsoft Office products to an advanced level.
• Ability to identify opportunities for continuous improvement to achieve quality outcomes.

Position Notes:

• Salary offered will be between $114,247 - $130,300 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
• Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
• Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
• Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600 words, including what strengths you would bring to the role, and a copy of your CV.

Please complete the application and submit by 11:59PM Monday 28 October 2024 AEDT.

Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Specific questions about the roles can be directed to Sheree Brittain by emailing sheree.brittain@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 

Further information: 

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.