Location: Canberra, ACT, AU
Company: CSIRO
Acknowledgement of Country
CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation
Child safety
CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy.
The opportunity
- Bring your facilities operations experience to CSIRO!
- Be the primary contact for inquiries
- 12 month opportunity, in supportive team
We are looking for an experienced, proactive Facilities - Coordinator to join our team within the CSIRO Business and Infrastructure Services (CBIS) Unit. As the primary point of contact for facilities operations inquiries and issues, you will assess the urgency and triage them efficiently with effective communications to ensure strong coordination and resolutions. We are looking for someone who is not afraid to pick up the phone to resolve enquiries quickly and collaborate with team members and stakeholders to ensure issues are seen through to completion.
You will be coordinating the delivery of facilities maintenance services and daily operational activities, including corrective maintenance works and preventative maintenance activities. You will also contribute to the establishment and refinement of effective strategies, challenging day-to-day assumptions to deliver continuous improvements in asset management, and oversee effective asset monitoring, maintenance scheduling, and reporting.
If this sounds like you, apply today by submitting your resume and cover letter outlining your facilitates experience and suitability for the role.
Your duties will include:
- Liaise with clients to anticipate their needs, ensure the relevance of the activity and achievement of team objectives, take personal responsibility for guaranteeing client satisfaction, and correct problems promptly and in a constructive manner.
- Under general direction provide a discrete support service, and participate in the planning of group activities, across a Business Unit or group of functions for a single site, frequently encountering ambiguity and showing initiative in interpreting policies and procedures.
- Establish networks with other professionals in your field to ensure that the service provided continues to add value and deliver training on procedural issues or systems developments to clients and team members.
- Using discipline expertise develop and review policies, procedures, systems and make recommendations to guide management decisions.
- Coordinate the services to receive, process, assess, manage and monitor all job requests, utilising the CBIS works order management and invoicing system, through to completion in accordance with all relevant emergency procedures and the relevant reactive maintenance Service Level Agreements.
- Provide timely, responsive customer service throughout all communications and works co-ordination with relevant contractors, supervisors, managers and customers at all stages of the job request process.
- Supervise on site contractor delivery through monitoring of contractor performance in line with contract KPI’s. Provide feedback to management and the CBIS Manager Contracts, Compliance, Lease and Licence by way of timely information provision (service dockets) and reporting.
- Provide and apply technical advice and operational expertise in regard to: equipment functionality and possible design alternatives; asset condition status and expected service delivery life; seasonal demands; preventative asset maintenance programs and replacement priority work schedules based on priorities and service needs.
Location: Canberra, ACT
Salary: AU$93,267 - AU$105,517 plus up to 15.4% superannuation
Tenure: Specified term of 12 months
Reference: 97432
To be considered you will need:
- Building related trade certificate or relevant work experience in the delivery of facility management services including “hard services” such as repairs, maintenance and minor works; and “soft services” including security, cleaning, waste management, grounds maintenance and accommodation relocations for a diverse range of complex and highly serviced research and support facilities
- Experience and ability in the development and coordination of timely procurement and delivery of reliable, cost effective FM services.
- Awareness of procurement processes, including arranging internal or external service providers, approvals, preparation and coordination of technical specifications for tender documents, tender and formal quotation procedures.
- Demonstrated ability to work under general direction, accept responsibility and be accountable for on-site service provision, including capability to co-ordinate trade and other services contractors to ensure delivery of hard and soft services in accordance with relevant time, cost, quality, statutory and user satisfaction requirements;
- Sound ability to work closely with a diverse operational team of property professionals across several sites and proven experience in providing support to a complex property portfolio comprising of several sites and a diverse cross section of business requirements.
- Proven interpersonal skills including sound negotiation and written and oral communication skills and an ability to cultivate productive working relationships with internal and external stakeholders, landlords, tenants and service providers.
- Demonstrated knowledge/experience and appreciation of relevant procedures/protocols, compliance and statutory requirements associated with Federal, State and Local Government building and services codes and regulations and Occupational Health and Safety requirements that may be applicable to personnel operations and safety and security at CSIRO’s research facilities.
Desirable:
- Previous experience in Facilities Management to a science technology or research complex.
For full details about this role please review the Position Description
Eligibility
Applications for this position are open to Australian/New Zealand Citizens, Australian Permanent Residents. Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.
Flexible working arrangements
We work flexibly at CSIRO, offering a range of options for how, when and where you work.
Diversity and inclusion
We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish.
About CSIRO
At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology. We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts. We collaborate widely and generously and deliver solutions with real impact.
CSIRO is committed to values-based leadership to inspire performance and unlock the potential of our people.
Join us and start creating tomorrow today!
How to apply
Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.
Applications close
28 July 2024, 11:00pm AEST