About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 742,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.
Roles and Responsibilities:
- Ability to lead a team of Co-Ordinator(s) and Analysts on daily basis to ensure smooth functionality and consistent uptime with client environments.
- Lead the team in discussions regarding reviews, escalations, and critical events with key consumers of environments and incorporate feedback.
- Lead the review existing processes, tools and technology being used at client and provide recommendations on enhancements.
- Assisting & guiding team in triaging critical incidents & representing team in CAB calls.
- Regular catch-up with client environment leads to understand upcoming scope and resolve conflicts.
- Designing and deploying the technology architecture used by business applications, including the underpinning infrastructure and middleware components required by each application
- Adhering to and contributing to IT security and environment standards and policies
- Contributing to developing optimised design and delivery processes using automation, process improvement and the introduction of new technologies
- Contributing to project delivery activities, including planning and estimating and status reporting
- Supporting non-production environments through Incident, Problem and Change processes
Skills Required:
- Certification and/or training on ITIL v4.
- Advance level of hands-on experience with VMware, Azure & AWS cloud technologies.
- Good understanding & experience with SDLC lifecycle
- Good understanding of scripting tools including Terraform, Python, bash/shell/PowerShell.
- Well versed with Windows and Linux Operating Systems installation, configuration, day-to-day operations & troubleshooting of L2 incidents for instances configured in On-premises and/or cloud.
- Experience with database systems such as Oracle, Microsoft SQL, and mySQL
- Understanding of network, operating system and storage domains
- Experience with Jira, Confluence, and Azure DevOps
Due to the secure nature of the role, Australian citizens with a federal government security clearance will be preferred.
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