Location: Canberra, ACT, AU
Company: CSIRO
Acknowledgement of Country
CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation
Child Safety
CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy.
The Opportunity
- Work at an intriguing environment at the Canberra Deep Space Communication Complex
- Join a team providing key ICT support enabling the smooth running of all missions
- Convenient 9-day fortnight schedule plus Fleet transport to & from site within the Canberra region
The Canberra Deep Space Communication Complex (CDSCC) supports ground-based spacecraft telecommunications as part of the international National Aeronautic Space Administration (NASA) Deep Space Network (DSN), under contractual arrangements between the NASA and CSIRO.
As a System Administrator, you will be part of the ICT Team which provides a range of ICT support services at the CDSCC's mission in accordance with the requirements of NASA's Deep Space Network.
The ICT Team provides server infrastructure, systems network, end user support, unified communications, collaboration tools and data management, computing and storage services, IP operations management, audio visual and cyber security support services.
Your role will be focused on desktop management and support, and will assist in the management of the helpdesk system. Your normal daily tasks will include triaging and escalation of tickets and responding to staff inquiries.
You will also be involved with managing and maintaining desktop images, software installation, configuration issues, troubleshooting and hardware deployment and repair.
Your duties will include:
- Collaborating with and assisting System Administrators in supporting ICT infrastructure required for Administrative LAN.
- Providing level 1 / first tier end user support.
- Installing, configuring and deploying desktops and laptops, helping to create a consistent and efficient working environment for all users.
- Troubleshooting, diagnosing, repairing, resolving and documenting desktop-related (hardware and software) operational problems and confirm the correct working of installations.
- Escalating problems to next level support as needed.
- Assisting with the patching and the updates to desktops/laptops.
- Maintaining desktop configuration and documentation, ensuring all systems are well-documented and assist with future troubleshooting of the environment.
- Maintaining ICT hardware and software assets registry, keeping accurate records of IT related resources, to assist with tracking of equipment and to comply with policies.
- Under direction assisting with server installation updates and configuration.
- Collaborating with team members to ensure availability, reliability, and consistency of network attached devices.
- Working collaboratively with all internal and external stakeholders to achieve objectives.
- Other duties as directed.
Location: Tidbinbilla, ACT
Salary: AU$86,737 to AU$97,310 per annum, plus Tracking Station Allowance of $128.66 per week, plus up to 15.4% superannuation
Tenure: Indefinite, 9-day fortnight, full-time
Reference: 96085
To be considered you will need:
Essential
- Relevant qualifications or equivalent relevant work experience in desktop or systems administration.
- Demonstrated experience with and knowledge of Microsoft desktop/laptop maintenance in a domain environment.
- Demonstrated help desk or fault diagnosis experience within an enterprise environment.
- Demonstrated interpersonal skills necessary to support clients via in-person, phone or remote assistance tools to with desktop and/or mobile devices.
- Ability to work effectively as part of a diverse multi-skilled team.
- Demonstrated ability to write technical documentation.
- A valid Australian Driver’s License.
Desirable
- Knowledge, skills or experience with Cyber Security disciplines.
For full details about this role please review the Position Description
Eligibility
Applications for this position are open to Australian Citizens only. Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.
As this site works directly with NASA and JPL, the successful applicant will be required to obtain an Export Administration Regulations (EAR) clearance/approval.
Flexible Working Arrangements
We work flexibly at CSIRO, offering a range of options for how, when and where you work.
Diversity and Inclusion
We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish.
About CSIRO
At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology. We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts. We collaborate widely and generously and deliver solutions with real impact.
CSIRO is committed to values-based leadership to inspire performance and unlock the potential of our people.
Join us and start creating tomorrow today!
How to Apply
Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.
Applications Close
23 June 2024, 11:00pm AEST/AEDT