Career Advice

About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.

The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life. 

We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement. 

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au 

About the Team

Operations - the first point of contact for all staff at the Commission our role is critical to the success of People and Culture (P&C). Our team are responsible for the review, triage and resolution of HR ticket enquiries in the Service Management tool. As a member of the team, you will enable and deliver an outstanding end user experience for Commission staff and people managers, through the provision of HR advice and initiatives, reporting, quality assurance of activities and HR data and system improvement initiatives.

About the Role

Strategy, systems, and operations

• Support the leadership and management of relevant team strategic, systems, and operational accountabilities and outcomes including: 
• Understand and comply with APS legislation, industrial awards and their application by maintaining an up-to-date technical expertise and knowledge base through reviewing Recruitment, Payroll and HR policies, process and procedures, including the Enterprise Agreement. 
• To lead a team to manage first point of contact services; responding, resolving and escalating of HR enquiries and /or incidents, using an early intervention approach, in line with established KPIs and best practice. 
• Contribute and implement relevant P&C strategies, and plans based on contemporary and emerging workplace trends to enable staff and the Commission. 
• Ensure all relevant policies relating to P&C reflect the Commission’s current obligations and provide necessary guidance to leaders and staff and conform with the Commission’s governance and policy frameworks.
• Support the implementation of Commission-wide initiatives, ensuring current and future alignment with the People Strategy.
• Manage a shared inbox or service desk tool queue ensuring queries are responded to in a timely manner, ensuring all customer interactions are logged using the service management tool.
• Exercise appropriate delegations, work productively under limited directions on moderate to complex work, prioritise and self-manage workload.
• Maintain communication channels, methods, and objectives. 

Program management, assurance, and quality improvement

• Support the leadership and management of relevant team programs, projects, and quality assurance accountabilities including: 
• Collect and analyse relevant team or function related data to evaluate effectiveness P&C activities or programs or for external reporting purposes including Staff Participation Forum, APS Census or engagement surveys.
• Collect, analyse, and utilise relevant P&C, team, or function related data to evaluate performance and outcomes.
• Design, embed and streamline consistent processes to ensure efficiency and effectiveness

Stakeholder management

• Develop and maintain positive workplace relationships between the Commission and staff by providing timely, accurate, consistent and clear advice to stakeholders.
• Engage with P&C’s SES unit to ensure their needs are reflected in relevant work and work closely with P&C subject matter experts and multi-disciplinary teams.
• Undertake continuous improvement activities to ensure P&C processes, procedures and systems are effective, promote efficiency and meet the needs of stakeholders.
• Provide information and reports to a range of internal or external stakeholders.
• Measure and evaluate the impact of initiatives and engage with leaders to understand business requirements for specific groups across the Commission.

Position Eligibility Requirements (Selection Criteria):

To be successful in this role you will need to demonstrate the following:

• Tertiary qualifications in Human Resources and / or equivalent industry experience in a similar role.
• Demonstrated experience in interpreting, applying and advising on HR legislation, policy and procedure and HR best practice whilst demonstrating a commitment to ongoing HR process and service improvement.
• Demonstrated ability to implement pro-active HR initiatives in one or more of the following areas: recruitment, learning and development, generalist HR or similar.
• Highly developed interpersonal, verbal and written communication skills, including the ability to negotiate, communicate with influence and engage in difficult conversations with tact and discretion.
• Well-developed organisational skills, self-motivation and initiative; with the ability to effectively and pro-actively balance workload and meet deadlines across a range of client groups, cases and HR portfolio areas.
• Demonstrated ability to think strategically, exercise sound judgment and convert strategies into clearly articulated, goal-oriented action plans to achieve positive outcomes.
• Understand and actively demonstrate the APS Code of Conduct and Values.

Position Notes:

• Salary offered will be between $83,048 - $89,813 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
• Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
• Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
• Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600 words, including what strengths you would bring to the role, and a copy of your CV.

Please complete the application and submit by 11:59PM Wednesday 6 November 2024 AEDT.

Please contact our recruitment team on (02) 9633 3262 recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.

Specific questions about the roles can be directed to Megs Skillicorn by emailing megs.skillicorn@agedcarequality.gov.au with Position title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. 

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers. 

Further information: 

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au