Student Success Management Officer (Identified position)

Date Posted: 7 May 2024
Views: 122 | | Applications:

About us

Southern Cross University is a dynamic, ambitious institution focused on its purpose of changing lives through revolutionary learning and research with real impact. Our game changing Southern Cross Model brings a deeper learning experience, improving individual student outcomes, quality of life and a better way to learn. Our world-ranked research is driving positive impact for our communities, environment and economy.

Working at Southern Cross University combines a rare combination of being surrounded by ambitious students, dedicated colleagues and an environment of stunning natural beauty. We are leaders in our communities in the Northern Rivers region of New South Wales, Coffs Harbour and the Gold Coast and pride ourselves on helping shape a better tomorrow.

About the opportunity

Indigenous Australian Student Services (IASS) provides Indigenous Australian people with the services they need to gain access to higher education and to succeed, supporting students in a culturally safe environment that is centred around academic, financial and social support foundations.

The Student Success Management Officer engages with Indigenous students identified as at risk of disengaging from their learning, supporting an environment in which the student success is maximised. Your core responsibilities will include:

  • Implement innovative ways of engaging and supporting SCU Indigenous Australian students, collaborating with stakeholders (students, staff, members of the public and Elders), ensuring IASS activities align with the Universitys commitment to enhancing access and success in higher education for Indigenous Australians.
  • Provide information and support to Indigenous Australian students regarding Student Administrative procedures including admission, enrolment, examinations, fees and student support study entitlements under ABSTUDY, the Indigenous Tutorial Assistance Scheme (ITAS) and ensure ongoing eligibility of recipients under these schemes.
  • Collect and monitor statistical information relating to Indigenous Australian participation rates, success rates and enrolments and contribute to the reporting on the effectiveness of IASS service and support activities.

About you

Applicants must identify as an Australian Aboriginal and/or Torres Strait Islander person.

You will be passionate about supporting Aboriginal and/or Torres Strait Islander students to achieve their study goals, with understanding and empathy of their aspirations and support needs. In addition, you will possess:

  • An associate diploma level qualification with relevant work experience in a student administration environment or an equivalent combination of education, training or relevant work experience.
  • An ability to prioritise tasks and organise work with attention to detail.
  • Analytical and problem-solving skills with initiative and ability to apply policy, procedures and guidelines.
  • Computer literacy and communication skills, commitment to cultural diversity, and working knowledge of equity and WHS principles in the workplace.

Salary and benefits

Our staff benefit from flexible work arrangements, including hybrid work models, generous parental and carer’s leave provisions, wellbeing initiatives, employee assistance programs and professional learning opportunities. This position is:

  • Full-time, fixed term (2 years)
  • Located on Bundjalung Country (Lismore campus).
  • HEW 4. The base salary ranges from $69,473 - $74,607 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is up to $87,290.

Find out more about working at SCU by visiting Why Work at SCU.

Application requirements

Applicants must apply online and attach a CV and cover letter responding to the selection criteria within the position description by the closing date. Information to support you prepare your application is available on our website. If you experience difficulties applying online or need reasonable adjustments at any point in the application or interview process, please let us know by contacting  

Job applicants must be an Australian or New Zealand citizen, Australian permanent resident or currently hold a visa with unrestricted work rights in Australia for the entire duration of the appointment. Employer visa sponsorship is not available for this position.

Further information

To view the full position advertisement and details of the application process, please click on the APPLY button where you will be redirected to the Southern Cross University website. 

Closing Date: 11.30pm AEST, 19 May 2024

Southern Cross University is committed to ensuring that the University reflects the rich diversity across the region in which the University’s campuses are located.

The filling of this position is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), and section 126 of the Anti-Discrimination Act 1977 (NSW).  An exemption has been given from sections 8 and 51 of the Anti-Discrimination Act 1977 (NSW) by the Anti-Discrimination Board of NSW. The position is therefore only open to Aboriginal or Torres Strait Islander applicants.

We encourage applications from people with disability and will provide adjustments to the recruitment process upon request.

Together, we are Transforming Tomorrow.


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