Technical Support Services

Date Posted: 19 Mar 2024
Views: 149 | | Applications:

Location: Rockhampton, QLD


At Sandvik Rock Processing Australia Pty Limited, we respectfully acknowledge Aboriginal and Torres Strait Islander people as the Traditional Custodians of Country throughout Australia and recognise their continuing connection to land, waters, and culture. We pay our respects to Elders, both past and present, and stand together with Aboriginal and Torres Strait Islander leaders of today and tomorrow.


About us:

Sandvik Rock Processing Solutions is a leading supplier of equipment, tools, parts, service and solutions for processing rock and minerals in the mining and infrastructure industries. Applications include crushing, screening, breaking and demolition.


About the role:

As part of our Aftermarkets team, the role will provide technical support to Sandvik Rock Processing customers, identifying and analysing equipment condition as well as providing recommendations & solutions to limit the exposure to extended unplanned downtime. 

Specifically, you will:

  • Undertake supervision of Sandvik employees and hourly hire contract personnel for mine site & associated work at both customers’ sites and within workshops
  • Perform OEM mechanical maintenance, inspections, and repairs on vibrating screens in our customers CHPP’s and mine sites
  • Be accountable for the safe execution of all work conducted at customers sites/ our workshops ensuring compliance to Sandvik and customers OH&S management systems
  • Work with customer maintenance personnel to plan the execution of maintenance works associated with our equipment based on feedback and recommendations found through equipment inspections and reporting to generate further service works and parts sales
  • Based in the Newcastle NSW or Rockhampton QLD area although travel to and from customer sites locally is required on a regular basis and occasionally over weekends or interstate
  • Oversee the mobilisation and demobilisation processes to ensure breakdown readiness and compliance of equipment and assets


To be successful in the above duties, You will have:

  • Previous supervision experience
  • Cert III trade qualification in a Mechanical discipline, or similar
  • Previous experience with external customers
  • Proven ability to understand, interpret technical customer needs


In return, we offer you:

  • 4 day working roster
  • Premium allowance on eligible hours
  • Retention based site allowance framework
  • Sales incentive agreements
  • Annualised salary plus Superannuation
  • Paid travel, accommodation, and meals
  • Fully maintained tool of trade vehicle


Additionally, we provide:

  • OEM training and specialised equipment training
  • Purpose built service trucks with all tooling required
  • Dedicated scheduler/co-ordinator
  • Direct and simple reporting structure
  • Opportunity to travel interstate



Applications for this position are open to 

  • Australian/New Zealand Citizens
  • Australian Permanent Residents
  • Candidates who either hold or be able to obtain a valid working visa for the duration of the specified term. 


Appointment to this role is subject to the provision of a national police check and other applicable security/medical/character requirements.


Diversity and Inclusion:

Sandvik Rock Processing Solutions provides equal opportunities without discrimination in all our recruitment.  We are committed to an inclusive workplace where all employees are given the opportunity to develop and contribute to their full potential.

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